Last updated: 12 Dec 2025

 

At Gourmetz Pte Ltd (“Gourmetz”, “we”, “us” or “our”), your privacy is important to us. We are committed to complying fully with Singapore’s Personal Data Protection Act 2012 (“PDPA”). This policy explains how we collect, use, disclose, and protect your personal data when you interact with us, including through GOe website (“goe.sg”) and related services.

By providing your personal data or continuing to use our services, you consent to the collection, use, and disclosure of your data as described in this Policy. If you provide personal data about others, you confirm you have their consent for this disclosure.

For questions about this Policy or your personal data, please contact: marketing@gourmetz.com.sg

 

For more information on PDPA, please visit the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg

 

1. Collection, Use, and Disclosure of Personal Data

1.1 Personal Data We Collect

We may collect personal data such as:

• Contact details (name, email, phone, address)
• Identification numbers (e.g., NRIC, FIN, passport)
• Payment and billing information
• Order details and transaction history
• Preferences and feedback
• Interaction data with our website and digital platforms

 

1.2 How We Collect Your Personal Data

Your personal data is collected when you:

• Place orders or make enquiries through the GOe website or customer service
• Register or subscribe to our services or newsletters
• Participate in promotions or events
• Interact with our staff or service providers

 

1.3 Purpose of Collection, Use, and Disclosure

We use your data to:

• Process and manage your orders and transactions
• Communicate updates, offers, and service information
• Provide customer support and resolve issues
• Improve our products, services, and website experience
• Comply with legal or regulatory requirements

Your data may be shared with:

• Our employees and affiliated brands under the Gourmetz group
• Service providers such as payment gateways and delivery partners
• Government or regulatory bodies as required by law
• Marketing or analytics partners with your consent

We do not sell your personal data to third parties for unrelated purposes.

 

2. Cookies and Tracking Technologies

Our website may use cookies and similar tools to enhance your browsing experience and analyse usage patterns. You can disable cookies via your browser settings, but this may limit some website functions.

 

3. Third-Party Links

Our site may contain links to external websites. We do not control their content or privacy practices and encourage you to review their policies independently.

 

4. Access, Correction, and Withdrawal of Consent

You have the right under PDPA to:

• Request access to your personal data
• Correct any inaccuracies
• Withdraw your consent to our use or disclosure of your data

To exercise these rights, please contact marketing@gourmetz.com.sg. We will acknowledge your request promptly and respond within the required time frame. Please note that withdrawing consent may impact our ability to provide certain services.

 

5. Data Protection and Retention

We implement robust security measures to protect your data from unauthorised access, alteration, or disclosure. Your personal data is retained only as long as necessary to fulfil the purposes described, or as required by law.

 

6. Marketing Communications

With your consent, we may send you promotional offers, event invitations, and updates. You may unsubscribe or opt out anytime via the links in our communications or by contacting us directly.

 

7. Governing Law

This Policy is governed by Singapore law, and any disputes will be subject to the exclusive jurisdiction of Singapore courts.

 

8. Policy Updates

We may update this Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on GOe website with the updated “Last updated” date.

Please reach out to us if you have any questions or concerns regarding your personal data and our practices.