Last updated: 12 Dec 2025

 

At Gourmetz Pte Ltd, we believe in building trust through transparency. Your privacy matters to us, and this policy outlines how we manage the personal data you share with us through our website and related services.

 

How We Use Your Information

When you interact with Gourmetz online — whether placing an order, making an enquiry, or subscribing to our updates via GOe website (“goe.sg”) — we may collect your personal details to help us:

• Keep you updated on new menu launches
• Provide timely customer support and resolve service-related concerns
• Enhance your experience across our website and digital platforms

Your information helps us tailor what we offer to better serve your needs.

 

Who We Share It With

We value discretion. While your information may be shared with carefully selected parties, we do so only when necessary and only with those who support our service delivery:

• Our internal team and affiliated brands under the Gourmetz umbrella
• Our authorised staff and service providers (e.g. delivery partners, payment gateways)
• Government authorities or regulators if required by law
• Marketing or analytics providers (only where you’ve consented)

Your data is never sold or disclosed for unrelated marketing purposes.

 

Data Protection and Security

We take precautions to ensure your personal information remains secure. Data is stored on protected systems, with access restricted to authorised personnel. Whether it’s your contact details, delivery notes or preferences, we handle your information with care and professionalism.

 

Data Retention

We keep your information only as long as it’s needed — either to fulfil your orders or to stay connected if you’ve opted in to receive updates from us.

If you’ve agreed to marketing communications, your data may be retained for ongoing engagement. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

 

Marketing Communications

We believe in meaningful, not spammy, communication. If you’ve chosen to stay in the loop, we may send you:

• Information on new menus
• Updates about new services or offers
• Invitations to feedback or events

You’ll always have control — unsubscribe links are included in every email we send.

 

Your Rights

In line with Singapore’s Personal Data Protection Act (PDPA), you may at any time:

• Request access to your personal data
• Correct inaccuracies in your information
• Withdraw consent for us to use your data

Just drop us a message — we’re happy to help.

 

Cookies and Tracking

Our website may use cookies or similar technologies to improve your browsing experience and help us understand how our site is used. You can disable cookies in your browser settings at any time, though doing so may affect certain features or functionality.

 

Third-Party Links

To enhance your experience, our website may contain links to other websites. Please note that these sites are governed by their own privacy practices. We recommend reviewing their privacy policies separately, as we are not responsible for how they manage your information.

 

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, website features, or legal obligations. When we do, we’ll update the information on this page along with the “Last updated” date above.

 

Talk to Us

If you have questions about how we handle your personal information or wish to make a data request, please reach out:

Gourmetz Pte Ltd
1 Enterprise Road
Singapore 629813
marketing@gourmetz.com.sg